I am a natural born problem solver with a passion in developing customer relationships with an end goal of maximising the value they derive from their products.

As a teenager at school, I was the one that other people approached about issues or questions about anything technical. I was also the one in the family always on call for fixing any technical problems. I was always up to the challenge and thrived on learning new things.

Since then, not much has changed. I am still the first point of call for technical issues and still keep learning every day. Having spent the last 14 years+ working in IT - I have been on the front line resolving support calls from a 1st line and 2nd line perspective, have managed the respective service desk teams and have had input on projects and service design & transition across mainly the retail application, ERP and field service markets.

This leads me to today. I am currently working with organisations utilising Field Service ERP applications from the inception, providing consultation and technical expertise, delivery of the implementation and training, through UAT up to go-live and hand over to the BAU support teams.

In addition to this, I have a keen interest in web development and have been working on my own portfolio of projects. I am currently working through the FreeCodeCamp curriculum to further enhance my skills in HTML, CSS, JavaScript, React, Node.js and more.

ITIL V3 Foundation Certificate in IT Service Management
Result: PASS Date Taken: 23/03/2012 Provider: QA Ltd

Associate BCS Member

Areas of Expertise:
Customer Service & Success, Software Implementation, Service Delivery, IT Service Management, Service Acceptance & Improvement, User Acceptance Testing, Incident & Escalation Management, Knowledge Management, Data Analysis, Website Management, Service Design & Transformation and Team Management.

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