A hard working ITIL Qualified support professional with a proven track record of providing specialist technical and application support. Strong experience of working, development and management of the front line helping customers resolve complex technical IT issues. Possessing excellent customer service skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

ITIL V3 Foundation Certificate in IT Service Management
Result: PASS Date Taken: 23/03/2012 Provider: QA Ltd

Associate BCS Member

Areas of Expertise:
Customer Service, IT Service Management, Service Acceptance, ITIL, User Acceptance Testing, Incident & Escalation Management, Knowledge, Data Analysis, Website Management, Social Media, Management, Service Design & Transformation and Team Management.

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